Customer Service

Frequently asked questions

How fast do you deliver?

Do you order on working days before 2 PM? Then we will ship your order on the same day. Below you will find the estimated delivery time per country:

  • 1 working day: Netherlands, Belgium (Incl. Saturday delivery)
  • 1–3 working days: Germany, Luxembourg
  • 2–4 working days: Poland, Czech Republic, France, Austria, Slovakia, Ireland, Denmark
  • 2–5 working days: Lithuania, Latvia, Hungary, Spain, Italy, Portugal, Slovenia, Croatia
  • 3–6 working days: Estonia, Bulgaria, Romania, Sweden, Finland
  • 4–8 working days: Greece, Cyprus, Malta

What are the shipping costs?

  • Free: Netherlands, Belgium, Germany
  • €4.95: France, Italy*, Spain*, Portugal*, Austria, Czech Republic, Denmark, Luxembourg, Poland, Slovakia, Ireland
  • €9.95: Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Lithuania, Latvia, Romania, Slovenia, Sweden
  • €19.95: Cyprus, Malta

*In these countries, a remote area surcharge may apply.

Which payment methods do you accept?

iDEAL, Bancontact, SEPA, Apple Pay, Google Pay, Mastercard, Visa, PayPal & Pay later via Klarna.

Can I return for free?

Yes, you can return your order free of charge within 30 days. You’ll find the withdrawal button at the bottom of this page. Click here to view the full returns policy.

Contact Form

Falkann

Address: Eems-Dollardweg 10F, 9636 HR, Zuidbroek, The Netherlands

Email: info@falkann.nl

Phone: +31 6 11298524

Chamber of Commerce: 73236993

VAT: NL859415181B01

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