Shipping policy

Shipping Policy Falkann

1. Shipping of orders

1.1 Orders placed on working days before 2:00 PM are shipped the same day, provided the products are in stock.

1.2 Orders placed on working days after 2:00 PM, during weekends or on public holidays are processed and shipped on the next working day.

2. Estimated delivery times

2.1 The delivery times below are indicative and apply from the moment of shipment. No rights can be derived from these delivery times.

2.2 The estimated delivery times per country within Europe are as follows:

• 1 working day: Netherlands, Belgium (including Saturday delivery)
• 1–3 working days: Germany, Luxembourg
• 2–4 working days: Poland, Czech Republic, France, Austria, Slovakia, Ireland, Denmark
• 2–5 working days: Lithuania, Latvia, Hungary, Spain, Italy, Portugal, Slovenia, Croatia
• 3–6 working days: Estonia, Bulgaria, Romania, Sweden, Finland
• 4–8 working days: Greece

2.3 The final delivery time may depend on the carrier, local delivery services, public holidays and unforeseen circumstances.

3. Shipping costs

3.1 Shipping costs are clearly displayed during checkout.

3.2 The amount of shipping costs depends on the destination country and, where applicable, the weight or size of the order.

4. Shipping partner

4.1 Falkann uses the services of PostNL for shipping orders.

4.2 For international shipments, PostNL may work together with local delivery partners in the destination country.

5. Track & trace

5.1 As soon as an order has been shipped, the customer will receive a shipping confirmation with a tracking number.

5.2 Using this tracking number, the customer can follow the shipment via the PostNL website or through the local delivery partner.

6. Delays

6.1 In the event of a delay in the shipping process, Falkann will inform the customer as soon as possible, insofar as this is reasonably possible.

6.2 Falkann is not liable for delays caused by the carrier or by circumstances beyond its control.

7. Delivery when not at home

7.1 If the customer is not at home at the time of delivery, the carrier may attempt to deliver the parcel to neighbours or to a pickup point.

7.2 If this happens, the customer will generally receive a notification or instructions from the carrier indicating where the parcel can be collected or redelivered.

8. Undeliverable or incorrect addresses

8.1 If a parcel cannot be delivered due to an incorrect, incomplete or undeliverable address provided by the customer, Falkann will contact the customer.

8.2 Any additional shipping costs resulting from incorrect address details may be charged to the customer.

9. Complaints about shipping

9.1 Complaints relating to shipping or delivery must be reported in writing or by email within a reasonable period after receipt of the order.

9.2 Falkann will assess and handle complaints relating to shipping as soon as possible.

10. Contact details

10.1 For questions about shipping or delivery, Falkann can be contacted via info@falkann.nl.

Falkann
Email: info@falkann.nl