Customer Service
Frequently asked questions
How fast do you deliver?
Do you order on working days before 2 PM? Then we will ship your order on the same day. Below you will find the estimated delivery time per country:
- 1 working day: Netherlands, Belgium (Incl. Saturday delivery)
- 1–3 working days: Germany, Luxembourg
- 2–4 working days: Poland, Czech Republic, France, Austria, Slovakia, Ireland, Denmark
- 2–5 working days: Lithuania, Latvia, Hungary, Spain, Italy, Portugal, Slovenia, Croatia
- 3–6 working days: Estonia, Bulgaria, Romania, Sweden, Finland
- 4–8 working days: Greece, Cyprus, Malta
What are the shipping costs?
- Free: Netherlands, Belgium, Germany
- €4.95: France, Italy*, Spain*, Portugal*, Austria, Czech Republic, Denmark, Luxembourg, Poland, Slovakia, Ireland
- €9.95: Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Lithuania, Latvia, Romania, Slovenia, Sweden
- €19.95: Cyprus, Malta
*In these countries, a remote area surcharge may apply.
Which payment methods do you accept?
iDEAL, Bancontact, SEPA, Apple Pay, Google Pay, Mastercard, Visa, PayPal & Pay later via Klarna.
Can I return for free?
Yes, free returns within 30 days; follow the steps on the returns page.
Contact Form
Falkann
Address: Eems-Dollardweg 10F, 9636 HR, Zuidbroek, The Netherlands
Email: info@falkann.nl
Phone: +31 6 11298524
Chamber of Commerce: 73236993
VAT: NL859415181B01