Customer Service

Frequently asked questions

How fast do you deliver?

Do you order on working days before 2 PM? Then we will ship your order on the same day. Below you will find the estimated delivery time per country:

  • 1 working day: Netherlands, Belgium (Incl. Saturday delivery)
  • 1–3 working days: Germany, Luxembourg
  • 2–4 working days: Poland, Czech Republic, France, Austria, Slovakia, Ireland, Denmark
  • 2–5 working days: Lithuania, Latvia, Hungary, Spain, Italy, Portugal, Slovenia, Croatia
  • 3–6 working days: Estonia, Bulgaria, Romania, Sweden, Finland
  • 4–8 working days: Greece, Cyprus, Malta

What are the shipping costs?

  • Free: Netherlands, Belgium, Germany
  • €4.95: France, Italy*, Spain*, Portugal*, Austria, Czech Republic, Denmark, Luxembourg, Poland, Slovakia, Ireland
  • €9.95: Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Lithuania, Latvia, Romania, Slovenia, Sweden
  • €19.95: Cyprus, Malta

*In these countries, a remote area surcharge may apply.

Which payment methods do you accept?

iDEAL, Bancontact, SEPA, Apple Pay, Google Pay, Mastercard, Visa, PayPal & Pay later via Klarna.

Can I return for free?

Yes, free returns within 30 days; follow the steps on the returns page.

Contact Form

Falkann

Address: Eems-Dollardweg 10F, 9636 HR, Zuidbroek, The Netherlands

Email: info@falkann.nl

Phone: +31 6 11298524

Chamber of Commerce: 73236993

VAT: NL859415181B01